We want you to be happy with your purchase but if you’re not, please return the unused product to us within 60 days of receiving your order.
It can take up to 14 days of you returning the item(s) to receive your refund, but if you return your order directly to a House of Headys shop we’ll process your refund immediately (it can take up to 5 days for the bank to transfer the funds to you).
For online orders, you’re also able to, arrange collection and track returns.
If you have a faulty item, please call our helpline on 0191 4153345 from Mon 9-6, Tues 9-6, Wed 9-3, Thurs 9-6, Fri 9-5 or visit your nearest shop.
Please return the unused product to us within 60 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order. This includes Clearance and sale or price matched items.
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
Products which have been personalised for you or made to measure products such as private labelled fertilisers.
Perishable goods such as Nutrients, plant-foods or additives.
Terms and conditions:
If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 60 days of purchase.
If you return your item to Gro Supplies and you’d like a refund but don’t have your receipt, order, we’ll give you a credit note to the value of the current selling price. If you have your receipt we’ll refund the original debit, credit or charge card used to purchase.
It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition and so is undamaged and unused and where possible in its original packaging
If a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange.
For telephone orders and online purchases we’ll refund the standard delivery charge, if you return the full order. If only returning some of the items on your order, then we will refund the cost of those items only.
This does not affect your statutory rights.
When returning your item, the way you originally paid for the purchase will determine how you are refunded.
Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
If you are returning your item(s) directly to one of our shops, please make sure you take with you the card that you used to make the purchase.
If you paid using PayPal, your PayPal account will be refunded upon receiving your returned item to our shop.
If you paid by cash we will refund you in cash.
Lost your receipt?
If an item is returned to a House of Headys shop and you’d like a refund but don’t have a receipt a refund may be issued at the discretion of our managers. If this is the case you’ll receive a credit note to the value of a current selling price.
To exchange an item please visit your House of Headys shop where you’ll be able to exchange on the spot (subject to stock and availability).
What is the refund policy for international items?
We want you to be happy with your purchase. If you’re not, please return it to us at the address shown in the contact us section of this website,. Unless faulty, we’d like you to make your return within 60 days of purchase,. If the item is faulty, damaged or not as described, please call us on +44 (0) 191 415 3345 within 14 days of receiving your goods.